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Annual Report 2022

Annual Report
2022

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Sustainable urban mobility

ESG: Sustainability

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Sustainable urban mobility

Ticketless
number plate recognition
gains momentum

Using the vehicle's number plate as a method of car park access, exit and payment is becoming more and more common for Saba customers in different countries. The company introduced this service in 2020 and now has 72 car parks in Spain with so-called ticketless technology, with more than 26% growth over the last two years.

Among the advantages of number plate recognition, is the improvement in the flow of access to and exit from the car park (especially relevant in facilities that register a large influx of vehicles at peak times), as well as the possibility of getting to know the customer better and promoting new loyalty programmes. Offering the best customer service by making parking even easier.

Number plate recognition improves the flow of access and exit from the car park and lets you to get to know the customer better

Number plate recognition in 2022
72
car parks
+12,5%
+169%
operations
+148%
active customers

And while the usage dynamics are the same as with the OBE (VIA T, Via Verde, Telepass, TAG, etc.), a customer who chooses number plate recognition can take advantage of greater benefits, such as the possibility of reviewing their car parking stays at any time through the app or the possibility of having more than one vehicle associated with their bank card; the payment method to which the service needs to be linked once recorded. From that point, a 100% digital customer experience opens up, eliminating queuing or going to the payment machine, which is environmentally sustainable and does not require physical interaction with any item in the car park. In addition, unlike the OBE, it eliminates the figure of the intermediary, since the relationship is limited solely to that between the customer and Saba.

In 2022 the service was consolidated in Spain with notable growth in operations (169%) and active customers (148%), although its use will receive a definitive boost in 2023 following the launch of an ambitious sales campaign (Saba Ticketless) last December. The effects of this have already been noticed in the first few months of this year, indicating record numbers of monthly stays and billing, up by a factor of three compared to 2022.




Barrierless experiences in Germany

Following deployment of the service in Spain, Saba is working for this technology to reach the entire network. At the moment, similar experiments are being made in car parks in the UK and Germany. It was in the city of Düren, in the state of North Rhine-Westphalia, that Saba introduced barrierless service in its Schützenstrasse car park, with 407 spaces, and more recently, in the City Gallerie car park, in Aschaffenburg.

The central and northern European countries are especially suitable for deploying number plate recognition, since they have more experience in similar mobility services. In this case, a different operation is applied to that of Spain (based on the Saba App as a method of registering and paying for the service), working in coordination between the car park and the Customer Service and Control Centre (CSCC) which the company has in the city of Hildesheim.



Sustainable service hub for people
A firm commitment to electric vehicles