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ANNUAL REPORT 2024
SUSTAINABLE URBAN
MOBILITY

Digital access solutions, exit and payment

Using vehicle number plates for entry, exit, and payment is becoming increasingly common in Saba car parks across several countries. This is a natural evolution that makes customers less dependent on physical elements and minimizes typically tedious touchpoints.

We describe this as a "seamless experience" in which user experience is easy and without interruptions. With the goal of offering the best customer experience when parking, the infrastructure has been modernized and leverages the latest technologies on the market to make parking increasingly easier and more intuitive. All of these advancements require a learning curve for the user, something we guarantee with the support of Saba's personnel, either in the car park or from the Customer Service and Control Centre (CSCC).

With the aim of offering the best customer experience when parking, the infrastructure is modernized and takes advantage of the latest technologies.

An eye to the future

At Saba, there are currently different access, exit, and payment methods for short-stay users. The traditional method, with the issuance of a ticket in QR format, forces the customer to stop at the point of entry, pay for their stay at the payment machine and show it again at the exit. With the Ticketless solution, customers registered through the Saba App can enter and exit the car park lot without interacting with any physical elements. An experience very similar to that offered by an OBE (VIA T, Telepass, Via Verde, TAG). The Barrierless system - without barriers - goes a step further in this process by eliminating the use of the barrier, since the system recognizes the number plate without the client having to register in the Saba App beforehand or depending on elements issued by third parties such as the OBE. It ensures the smoothest access and exit experience. You can pay for your stay via your mobile phone or at a renovated payment machine called a "digital kiosk." A 2.0 payment machine with an internet connection where you can pay for your stay by searching for your number plate, but which will also sell products and have many other features.

Traditional
car parks

- Ticket collection at the entrance barrier

- Manual payment at payment machine

- Ticket validation upon exit

Manual, paper-dependent system

Ticketless
car parks
(via Saba App)

- Automatic number plate recognition at entrance

- Digital payment for subscribed customers and automatic checkout

- Possibility of associating it with products

Comfortable, efficient and more sustainable system

Car park
Barrierless

- Barrier-free entry and exit

- Continuous number plate recognition

- Digital payment for subscribed customers

- Product integration

Total traffic fluidity

In short, Saba always works with an eye to the future and prepares for innovations that may come later. The deployment of Ticketless and Barrierless will depend, in any case, on renewal plans for existing equipment and the appropriateness of one or the other in relation to the customs and practices in each country where the company operates. These technologies are slightly modified to adapt to infrastructure conditions, legislation, and other factors. In any case, the company has the necessary experience to deploy the most modern systems on the market.

Saba always works with an eye to the future and prepares for innovations that may come later.

Ticketless and Barrierless, the best option for customers

Customers who choose number plate recognition will enjoy additional advantages, such as the possibility of reviewing their stays in the car park on demand through the App, or the possibility of having more than one vehicle associated with their bank card; the payment method to which the service needs to be linked once registered. From here onwards, customer experience is 100% digital.

Saba Ticketless in 20241

0
car parks

+10% operations
+52% active customers

0
Barrierless car parks in the United Kingdom and Germany

1 System operating only in Spain.

By 2024, the service will be consolidated in Spain with a total of 80 car parks, with operations growing by 10% and active customers increasing by 52%.

Meanwhile, Ticketless technology will coexist in Spain with the Barrierless system, which will be gradually rolled out in Adif car parks following a pilot test at Saba Pau Claris in Barcelona. Without a doubt, this is a milestone that will change the way thousands of people park each day at one of the 55 stations under Saba's management.

Although the introduction of Barrierless in Spain represents a major innovation, Central and Northern European countries are particularly suited to its deployment. United Kingdom and Germany are examples of this, and by 2024 there will be 400 car parks with this access, exit, and payment method. A very common option in contracts for managing car parks at train stations.

In practice, it is the end of traditional barriers. The technology that allows payment (App) and carries out access control, as well as careful coordination with the CSCC, makes it possible to know the cost of the stay of each vehicle at all times and whether the customer has paid or not before leaving the car park.

Without a doubt, a sample of where the sector is heading as technology and knowledge of it advance in our society.

Although the introduction of Barrierless in Spain represents a great innovation, the countries of central and northern Europe are especially suitable to its deployment.

OBE technology maintains its potential in 2024

Saba pioneered the deployment of this technology in Spain (VIA T) and successfully promoted this system in Chile, Italy, and Portugal.

OBE (On Board Equipment)

As of 31 December 2024

VIA T
Spain

82 car parks
8,2 M movements

Via Verde
Portugal

34 car parks
4 M movements

Telepass
Italy

24 car parks
2,7 M movements

TAG
Chile

11 car parks
744.000 movements

A firm commitment to the deployment of electric vehicles
E-commerce continues its growing trend