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ANNUAL REPORT 2024
COMPANY
INFORMATION

Business
model

Saba's business is embodied in a diverse range of contract types (concession, ownership, leasing, management), with an estimated average life of 20 years, thus strengthening the company's future. With a long-term focus, Saba is seeking to renew contracts and secure new deals in order to establish a solid foundation for financing new investments.

For example, during FY 2024 the group successfully addressed one of its main growth challenges: the award of the new contract resulting from the bidding process for Adif's car parking network in Spain..

Saba is seeking to renew contracts and secure new deals in order to build a solid foundation for financing new investments.

The car park, an ecosystem of sustainable services

A modern infrastructure that relies on technology to offer the best customer service:

ADN: Innovation

We continue to improve our access, exit and electronic payment methods.

Number plate recognition:
a new way of parking
- Ticketless (subscribers—registered customers and payment via App)
- Barrierless (short-stays—pay at the car park)
External devices
- OBE (VIA T, Telepass, Via Verde, TAG)
QR

The customer at the centre

We promote web and App as sales channels.

A portfolio of products which is adapted to each customer.

Always connected

Car parks with
3G reception

Allows the deployment of new services and products.

Saba responds

The Attention and Control Centres are always available.

Remote management is complemented with car park personnel to offer a first-class experience.

As part of the vision of parking as a hub for mobility services for people, businesses, and goods, Saba is committed to the concept of Smart Parking. This is a set of actions aimed at promoting sustainable and efficient urban mobility, combining a wide range of value-added services with advanced technology, innovation, and smart business strategies, thus ensuring an optimal response to customer needs.

In this regard, Saba was a pioneer in the installation of OBEs in Spain (VIA T) and has successfully promoted this system in Chile (TAG), Italy (Telepass and Unipol) and Portugal (Via Verde), as well as payment via QR technology and the Ticketless service, which links a number plate to a payment method. It has a website and App that have already been deployed in various countries, which allow the sale of 100% digital products, and which in 2024 were updated to adapt to the constantly changing environment.

In addition, Saba has promoted new control systems, discount automation at payment machines, number plate recognition at car park entrances/exits and the development of services associated with cars, especially for electric vehicles, and the car park (3G coverage, remote management, among others), as well as new sustainable last-mile urban micro-distribution activities.

Saba was a pioneer in the installation of OBEs in Spain (VIA T) and has successfully promoted this system in Chile (TAG), Italy (Telepass and Unipol) and Portugal (Via Verde).

Saba's Customer Service and Control Centre (CSCC) responds multi-dimensionally to this positioning, acting not only as a remote management centre, but also as a true “Contact Centre” with a sales vocation that allows Saba to enhance the quality of its customer service.

In its remote management of car parks in Spain, Italy, and Portugal, the CSCC handled 2.3 million intercom calls in 2024, representing an average of 6,379 calls per day, resolving all types of incidents, 24 hours a day, seven days a week, 365 days a year. During 2024, Saba received a total of 245,401 customer requests, 18% more than in 2023, through its various communication channels in Spain, Italy, Portugal, Chile, and the United Kingdom. The most significant category is sales and customer service activity, accounting for 210,555 requests.

In this scenario of sustainable mobility, a strategic functionality for Saba is the provision of parking spaces with electric charging infrastructure, essential to the growth of the electric vehicle sector. Since 2018, when the service was first offered, Saba has been equipping its car parks with electric charging systems. By December 31, 2024, the electric charging system has been deployed in nearly 1,600 parking spaces. This includes charging platforms managed directly and those managed by third parties. Regarding the service offering in this area, Saba offers, through specialized distribution companies, semi-rapid charging for general short stays. We also offer linked charging for subscribers via ParkElectric, with fixed charging bays, as well as for professional fleets. Additionally, the installation of super-fast electric charging stations is being considered in car parks where sufficient contracted electrical power is available.


Car parks are also ideal locations for responding to the new needs arising from e-commerce and micro-distribution. For example, they offer the option of collecting e-commerce purchases through the installation of smart lockers located in 24/7 access car parks.

2,3

million intercom calls handled by the CSCC in 2024

(Spain, Italy and Portugal)

average daily callsmedia de llamadas diarias

6,379

210,555

sales requests
What is Saba?
Growth and contract management