The process of redefining Saba’s image is based on redefining its parking spaces, whenever possible, but also on designing car parks that are more brightly lit and provide a greater sense of comfort. It is in this area in which the customer experience is improved. To achieve this, the company is progressively installing a new Vehicle Guiding System (VGS) in its car parks —LED lights which indicate when a car park space is available— which incorporates additional “collaborative” lighting that illuminates the traditionally dark spots along the sides of parked vehicles.

Moreover, this system, combined with the LED lighting of the central aisle and with presence detectors, creates the ideal level of energy-efficient lighting adaptable to each circumstance. In this regard, we cannot forget the effort the company has made in recent years to substitute the traditional lighting in its car parks for LED lights. In five years we have replaced approximately 43,000 light fixtures in all Saba countries.

The result of all these improvement measures directly impacts on customer satisfaction. The average score obtained by the Group in 2018 was 7.7 out of 10, which results in an Overall Quality Index of more than 80%.