Saba strives to be a leading company in areas such as efficiency, technological innovation and commercial proactivity. The Customer Service and Control Centre (CCC) provides an answer to this positioning in various ways. The CCC is essential in improving the level of customer support, not only acting as a remote management centre, but as a true Call Center with a business outlook, enabling Saba to increase the quality of its customer support.

In 2018 the CCC controlled 188 connected car parks in Spain, Italy and Portugal, 11% more than in 2017. The process of internationalization of Saba’s main customer support platform continues its expansion and last year it handled 1.4 million intercom calls from car parks, which equels to more than 3,800 calls a day.

Moreover, the CCC received about 38,000 requests related to the company’s products and requests for customer support through its various communication channels. Saba is convinced that the CCC can play a strategic role not only as a customer support department but as a key element for the company’s growth. The huge amount of information it provides about customers, together with the ability to resolve incidents, makes the CCC one of the pillars of Saba.