STATE-OF-THE-ART CAR PARKS
Saba is firmly committed to offering the best service experience to its customers in order to maintain its status as one of the leading international players in the sector. For this reason it has modernised more than 32 car parks since 2014 in Spain, Italy, Portugal and Chile. Actions that have positioned Saba as one of the most innovative companies in the sector. Nowadays, the company is associated with functional, bright, safe and sustainable facilities. A unique and recognisable car park model that makes Saba stand out.
In 2018, we plan to reach a total of 38 renovated facilities, with a total of 15,000 car park spaces. The process of redefining Saba’s image is based on increasing its car park spaces, whenever possible, but also on designing car parks that are more brightly lit and provide a greater sense of comfort.
in Spain, Italy, Portugal
and Chile up to 2018
Parking spaces
Improved mobility of people and vehicles
Perception of cleanliness
Clear signage
More brightly lit
Efficiency and sustainability
EFFICIENT AND INTELLIGENT LIGHTING: INTRODUCTION OF COLLABORATIVE LIGHTING
In line with improving customer experience, Saba is progressively installing a new Vehicle Guiding System (VGS) in its car parks—LED lights which indicate when a space is available—which incorporates additional or “collaborative” lighting that illuminates the traditionally dark spots along the sides of parked vehicles.
Moreover, this system, combined with the LED lighting of the central aisle and with presence detectors, creates the ideal level of energy-efficient lighting adaptable to each circumstance.
In this regard, we cannot forget the effort the company has made in recent years to substitute the traditional lighting in its car parks for LED lights. In four years we have replaced approximately 40,000 light fixtures in all Saba countries. This initiative, along with the different actions taken to optimise and monitor management, has resulted in a 50% reduction in power consumption.
Replaced light fixtures
Reduction in power consumption
CONTROL SYSTEMS
Since 2015, Saba has bolstered the renewal of the management, charging and control systems throughout its car park network, with equipment that enables the implementation of technology for optical payments through QR codes, the expansion of the company’s online product range (in addition to facilitating the discounts offered in collaboration with shops near to the car parks), and a greater number of remote operations. In 2017, we replaced the systems in 13 car parks in Spain, 13 in Italy, 4 in Chile and 4 in Portugal, in addition to the more than 110 car parks that have already been renovated.
THE CCC, A GATEWAY FOR THE CUSTOMER
The number of connected car parks within the network and their commercial role grows
Saba’s Customer service and Control Centre (CCC) continues its pioneering role beyond the remote management of car parks, as part of its continual drive for service quality. The CCC was internationalised in 2017, with 169 connected car parks in Spain, Italy and Portugal.
In 2017, the CCC received 40,000 requests related to sales activity and customer support through its different communication channels. In addition, it served more than 1.2 million intercom calls from car parks, which is an average of 3,200 calls per day, resolving all kinds of incidents and operating remotely, seven days a week, 365 days a year. The CCC not only improves the quality of Customer Support, but it is now a true call centre with a commercial outlook.
of the car park network in Spain connected to the CCC
of the network in Italy connected
in just one year
