5Smart Parking

Digital transformation: Success stories

SABA WEB AND NEW APP

Continuous improvement in the digital field figures permanently on Saba’s roadmap. We are no longer talking about the digitization of business, which is already a reality with functioning transactional websites in Spain, Italy, Portugal and the United Kingdom. Our commitment is now about approaching all processes with the vision of digitizing and simplifying them. It’s about how to best take advantage of the technological tools implemented in the car park or cloud services in order to offer added value.

This is a new reality that customers demand from all companies these days. And it is Saba’s conviction that the future is digital that has led it to double its income in the sale of products via its websites in just one year.

SABA E-COMMERCE WEBSITES 2019

VISITS

1.9

millions
In Spain, Italy and Portugal

INCOME

+98%

EXPANDING THE DIGITAL OFFER

Since the last quarter of 2019, Saba has allowed the sale of subscriptions through saba.es. A milestone in commercial and technological terms resulting from a significant effort by various departments of the company. Because clients can not only buy their subscription on the website, without needing to visit the customer support room in the car park, but can also get the best price and the product best suited to their needs. The search engine takes into account all the variables entered by the customer and is able to offer them the best option. An innovation that will gradually spread to the websites of the various Saba countries.

The company thus continues to expand the catalogue of 100% digital products available on its e-commerce websites, which are now made up of the abovementioned subscriptions, long-stay products (Multi-day or Weekend) and the VIA T (OBE) Balance. The rest of the Group's digital platforms also share the same, updated design, a fact which demonstrates Saba's commitment to standardizing processes and taking advantage of the knowledge acquired to accelerate the digital learning curve when exporting it to its various markets.

MYSABA, THE PRIVATE CUSTOMER AREA

Registering with MySaba means enjoying the best advantages when finding parking

  • My purchases

  • My access methods

  • Via T/S (OBE)

  • License plate/s

  • Vehicle/s

  • My subscriptions

  • My invoices

  • My data

DECEMBER 2019 LAUNCH

DOWNLOADS

>6,000

ALL OF SABA’S ONLINE SERVICES AT YOUR FINGERTIPS

  • Find a parking space
  • Buy Saba Multidía, Saba Weekend and VIA T (OBE) Recharge Balance
  • Check the QR of all purchases
  • Activate the RENFE franchise and Gift Vouchers
  • Access to MySaba

SABA PARKHOTEL TRANSFORMS THE BUSINESS-TO-BUSINESS RELATIONSHIP

Another Saba objective is the implementation of improvements to the product sales channel to third companies. The company has hundreds of hotels in its customer portfolio, and these, in turn, offer Saba products to their guests, taking advantage of the central locations of the car parks.

In 2019 Saba parkHotel brought Smart Parking to the hotel sector. Now both the hotel and whoever books their parking space together with a room are completely autonomous. Using email to book a product and having to wait for confirmation are things of the past.

CUSTOMER ADVANTAGES

Accessing the car park via number plate or QR (Passbook and Wallet) activated by the hotel during the room booking process, or immediately upon check-in.

HOTEL ADVANTAGES

Advance booking sent to the customer by email.

The relaunch of products as widespread as booking parking spaces via hotels is the result of a common effort by the entire company, from car parks to central services. Rethinking what has been the norm to date in order to simplify processes as much as possible and ensuring that both the hotel management and the use of the product by the customer are effortless and involve no unnecessary waiting. Parking much easier thanks to improvements with a large technological and innovative component.

A NEW CUSTOMER EXPERIENCE IN THE ADIF NETWORK

Saba is Smart Parking for making life easier for its customers. The car parks located in the Adif High Speed network, and managed by Saba since 2014, have experienced an unprecedented technological shift in recent years: the introduction of VIA T (OBE) as a method of access, exit and payment; the updating of old control systems by units equipped with QR readers; automation of Renfe franchises to avoid queues at payment machines; the introduction of long-stay products via saba.es, or the constant effort to modernize the facilities and harmonize the coexistence of various modes of transport are good proof of what Saba has contributed to this relevant contract.

In 2019 Saba took advantage of QR and Mobile technology, in a 100% digital process, so that travellers can use online shopping to access and exit the parking without going to the payment machine and with just the QR on their mobile phone.

Better mobility, greater sustainability and no physical barriers. Thanks to Saba, digitizing the customer experience is a reality.

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